Community Management

What is Community Management?

Community management is the practice of building, growing, and moderating online communities — whether on social media, Slack, Discord, or branded forums — to foster brand loyalty and organic advocacy.

What Community Managers do

• Engage members with timely, authentic responses across platforms
• Plan community events, AMAs, and activation campaigns
• Moderate content to maintain quality and safety standards
• Report on community health metrics: growth, sentiment, and activity

When to hire a Community Manager

If you have an audience that isn’t yet a community, or a community that isn’t yet an asset, a community manager can transform passive followers into active advocates.